The following Terms and Conditions are to be accepted by the customer prior to iParty Event Hire making the goods and services available.

 

1. Basis of Contract

   • Unless otherwise agreed in writing by iParty Event Hire and the customer, these terms and conditions shall be the only terms and conditions on which iParty Event Hire will provide the goods and/or services to the customer.

   • These Terms and conditions are deemed to be accepted by the customer upon iParty Event Hire’s receipt of a booking deposit, paid by the customer.

   • A written quote provided by iParty Event Hire to the customer regarding the proposed hire of goods is valid for 7 days from the date of issue and is an invitation only to the customer to place an order based upon that quote. Any additional terms in iParty Event Hire’s quote form part of the Terms of the contract.

   • Goods hired by the customer shall at all times remain the property of iParty Event Hire.

   • iParty Event Hire may use event photos for marketing purposes, on the condition that prior consent from the customer is granted.

2. Duty of Care

   • Customer must ensure that items are not lost, destroyed, stolen or damaged during the period of hire.

   • Customer agrees to pay for all products lost, destroyed, stolen, damaged or unreturned. Damages to items whilst in customer’s care will be charged to customer and deducted from the security bond. If replacement/repair cost is greater than the security bond held, customer will be billed for the remainder of the balance.

   • A dry cleaning fee of $3.00 per item applies to fabric chair cushion covers that have been stained whilst in customer's care. This will be deducted from the security bond.

   • Customer agrees to pay any expenses incurred or loss suffered by iParty Event Hire, as a direct result of breach by the customer of customer obligations, in accordance to these Terms and Conditions (including legal and debt recovery costs).

   • Replacement/repair costs will be paid to iParty Event Hire based on the current pricing and availability of the items on the market.

   • Replacement/repair cost for damages must be paid by the customer within 48hrs of the item/s being returned to iParty Event Hire. Late payments may be subject to a late fee.

3. Hire Charges and Delivery

   • All prices listed on the iParty Event Hire website exclude service charges (delivery and set up fees), unless otherwise stated.

   • Amount quoted is for use of the goods for the period of time stated in the contract.

   • Unless otherwise specified, any delivery quotation assumes:

     • Public Holiday surcharge applies to all bookings that fall on public holidays.

     • Delivery being made to street level;

     • ​iParty Event Hire is able to park the delivery vehicle within a 5-metre distance from the entrance to the venue/setup point (if in a park)

     • Grounds or floors being level and clear;

     • If delivery is required to higher ground level, we must be notified before deposit is paid, as extra surcharge may apply.

     • The customer unpacks, sets up, repacks and cleans goods back to their original state.​

4. Invoicing, Payment and Security Bond

   • A security bond applies to all orders. The bond is calculated based on the value of the item/s hired.

   • Payment for the hire of goods and services must be made as follows:

     • 50% Deposit of the total invoice to be paid within 48hrs of invoice issue date, and screenshot of payment receipt and customer bank details sent via message or email to iParty Event Hire (customer bank details are required for refund of security bond)

     • Balance of invoice to be paid either:

       • 24hrs prior to the delivery of item/s, if paying via bank transfer, and screenshot of payment receipt sent via message or email to iParty Event Hire upon payment, or

       • Upon delivery of item/s, if paying in cash

   • Payment must be made by cash or bank transfer only.

   • The security bond will be returned to the customer via bank transfer, within 48 hours of iParty Event Hire picking up the item/s, provided the item/s are in their original condition. For this to occur, iParty Event Hire will require the customer to provide bank details via message or email, upon initial payment of 50% deposit.

5. Variation and Cancellation

   • If through circumstances beyond the control of iParty Event Hire, iParty Event Hire is unable to provide the item/s ordered, then iParty Event Hire may:

     • Make changes to the items provided, in a way that will not materially affect the end performance; or

     • Cancel the order (even if it has already been accepted) by notice in writing.

   • If the customer cancels the order within 48hrs of the hire date, the customer will lose the 50% holding deposit.

   • If the customer cancels a special/customised order within 7 days of the hire date, the customer must pay in full, the balance of the invoiced fee.

   • Additions to the order can be made at any time but are subject to availability.